DUBAI 14 June 2017: Dubai Electricity and Water Authority (Dewa) has announced that effective 1 July 2017, attesting ejari tenancy contract will be mandatory for getting electricity and water services.
Customers will be able to activate electricity and water services as soon as they attest the ejari contract at any of the 800 real estate offices approved by Dubai Land Department, without having to visit Dewa’s customer happiness centres. The move is part of Dewa’s efforts to streamline customers’ experiences and save their time and effort.
As soon as ejari is attested, the customer receives a welcome message from Dewa via e-mail and SMS, including the account and premise numbers, as well as a link to pay the security deposit. Once the security deposit is paid online or using any of the smart channels, electricity and water services are activated for the customer.
By Angel Chan