DUBAI 9 April 2017: The Dubai Roads & Transport Authority (RTA) said seniors would be permitted to use the disabled parking or will be allocated with parking slots besides the disabled parking, especially in clinics, hospitals and markets.
But there is a provisio – only if medical reports from concerned parties proved that their cases warrant treating them at par with the disabled.
RTA has had a special service/permit that allows citizens/locals to apply (for free) for public parking (in non-handicapped areas) usage. It is granted to those nationals who are 60 years old and above.
RTA will also study deploying more buses and taxis in certain districts like Al Barsha South and Al Warqa 4, and allocate parking spaces for taxis and buses in these areas.
It said it will examine the suggestions of Al Rashidiya residents regarding maintenance of the internal roads of the neighbourhood.
RTA said it will hold meetings with elderly and the disabled in coordination with the Community Development Authority (CDA) to explain the services and benefits offered to these two categories.
These issues came to light during an RTA Customers Council hosted by CDA for Rashidya residents.
The council asked the Customers Service Department to name an employee to coordinate with the CDA the handling of requests and inquiries of seniors, disabled and leaders of community councils.
“The senior management of the RTA ranks customers service at the top of its priorities and always seeks to use the best practices to improve the quality of such services beyond customers’ expectations. Such an objective can best be realized through effective communication with clients and reaching out to them at their domiciles,” said Mohammed Obaid Al Mulla, an Executive Director and Chair of Customers Council at RTA.
He called upon attendees to take advantage of the package of smart services on offer to the public, be it citizens, residents, visitors or tourists in view of the huge benefits associated with such services. “These services are now readily accessible in a speedy manner from homes, or offices using computers or smart phones. The experience saves customers’ time and money compared to using private automobiles as well as the pains of travelling to service centers and fetching parking slots among other difficulties,” he added.
– By Sheena Amos