You get your taxi faster in Dubai than in Australia or Canada

Bus compliance with timetables soars from 69% in 2015 to 74% in 2016

DUBAI 25 April 2017: The taxi response time in Dubai is more efficient than the norm in the First World countries of Canada or Australia, according to the latest statistics released by Dubai’s Roads & Transport Agency (RTA).

“Our average time of despatching a taxi to a customer is 13.85 minutes whereas it takes about 18 minutes to dispatch a taxi in Australia and 15 minutes in Canada,” said Mattar Al Tayer, RTA Director-General and Chairman.

“We received about 7.8 million calls last year. The number compares well with the volume of calls handled in 2015, which was in the range of 7.2 million calls. About 44% of calls last year were responded to through the automated system, and the response time to incoming calls was 30 seconds only. Such a response time is excellent given that the response time recorded in similar booking sections in countries like Canada is 45 seconds and the average call time is 53 seconds,” he added.

The Taxi Booking and Despatch Center at Transport Activities Monitoring Department handles all taxi booking calls and distributes them to franchise companies according to location, speed and other parameters based on a specific time indicator.

bus rta

Public Buses

Al Tayer said the compliance of public buses with the approved timetables had risen from 69% in 2015 to 74% in 2016. Bus actual compliance with the scheduled journeys continued to clock 98% in 2015 and 2016. Taxi bookings executed through the Booking & Despatch Center amounted to 7.322 m bookings last year compared to 5.449 m bookings in 2015 recording a robust growth rate of 25.5%, explained Al Tayer.

“Last year bus service saw a remarkable growth in bus ridership rising from 134.775 m riders in 2015 to 151.1 m riders in 2016, and the average number of monthly bus journeys made last year was 273,737 journeys,” said Al Tayer.

“The automated bus movement system (Transport Pulse) designed to the world’s top standards contributed to enhancing the communication between the control centre and bus drivers. It monitors the movement of 1,514 buses over 274 routes, ensures the timely departure & arrival of buses at stations as per the timetable, and takes necessary action to control the performance & ensure the compliance with the set timetables.

By Angel Chan