DUBAI 13 April, 2017: In line with the efforts to facilitate litigation and ensure customers’ happiness, Dubai Courts has confirmed the outsourcing of all remote registration of labour cases, (district court and plenary court), to the authorised service provider ‘Taaheed’ through its ‘Al Salfa’ service.
This is the first programme of its kind in the Middle East that provides online remote case registration without any need to be physically present in the courts.
According to official statistics, 2,512 labour cases were registered during the first three months of this year using the ‘Al Salfa’ system across all ‘Taaheed’ offices. The achievement represents a strong boost to the courts’ continuing efforts to implement the directives of the country’s wise leadership to reduce the number of daily visitors by 80 per cent before 2018.
Taresh Eid Al Mansouri, Director-General, Dubai Courts, said that the initiative will allow for the completion of legal and judicial transactions quickly, easily, efficiently and reliably, in order to enhance the happiness of customers and employees alike reaching 90 per cent and 87 per cent respectively last year. The people’s happiness is a top priority and national responsibility of Dubai Courts, which also reflects its core values.
“We are confident that this move will support the ongoing success of the ‘Al Salfa’ service, which has already resulted in raising work efficiency, improving speed in the facilitation of litigation, settlements, adjudication and enforcement of court decisions. The service also provides effective communication channels with the clients on a 24/7 basis,”Al Mansouri added.
”We believe that the partnership with ‘Taaheed’ to provide remote online case registration services will further pave the way for Dubai Courts to achieve its goals of achieving a reduction in court visitors by 80 per cent. We remain fully committed in the move to proceed forward in providing the best services as part of our mission to create world class leading courts,”he stressed.
By Sheena Amos