DUBAI 18 September 2017: The Crown Prince of Dubai Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum inaugurated the Dubai Electricity and Water Authority (Dewa)’s Future Centre for Customer Happiness at Ibn Battuta Mall.
The Centre is considered to be the first integrated smart customer happiness centre in Dubai which uses Artificial Intelligence (AI) and Robotics to provide smart and innovative services to all stakeholders.
The event was attended by Dewa Managing Director and CEO Saeed Mohammed Al Tayer, Chairman of Nakheel Ali Rashid Lootah, EVP – Innovation and The Future at Dewa Marwan bin Haidar, and many senior employees.
“Dewa is keen to implement the objectives of the Dubai 10X initiative to propel Dubai towards the future making it 10 years ahead of other cities of the world, through government innovation,” said Al Tayer.
“It relies on the latest technologies to achieve customers’ satisfaction and exceed their expectations. The services have smart self-service booths to help customers complete their transactions with ease.
These include Rammas, the virtual employee that uses Artificial Intelligence (AI) to answer queries, the Tayseer smart bill payment platform, live chat and the Future Services section to get design and develop Dewa’s future services, in line with the highest international standards,” added Al Tayer.
Dewa is currently working on closing two centres at Discovery Gardens and Jebel Ali Free Zone and converting them to smart service centres.